How to use bots

Interacting with a bot

  1. Open a bot’s detail page and click the Chat button to start a conversation. You can also start a chat from your plant’s overview page by clicking Chat on a bot tile.

Bot overview

  1. On the left side you can see your previous chats.

  2. The blue numbers in the bot’s answer are references to the documents in the Knowledge Bot’s knowledge base. Click on a reference number to navigate to the document page.

  3. Click the Open document button to navigate to the original document source.

How to prompt

  • Be clear and specific: state your goal in one sentence.

  • One topic per message: avoid multi-question prompts.

  • Add minimal context: model, part, error code, or symptom (one line).

  • Specify the format: "bullet points", "checklist", "step-by-step".

  • Limit scope: "max 5 steps", "short and precise".

  • Include units where relevant: mm, Nm, °C, min.

  • Set language: "Answer in English", "keep it brief".

  • Refine with follow-ups: "shorter", "next step", "give an example".

Good examples

  • Step-by-step instructions to fix error code E12 on model X. Short, max 5 steps.

  • List the safety warnings for pump replacement on model X as bullet points.

  • Create a checklist for the 500-hour maintenance on model X. Only key points.

  • Which tools are required for bearing replacement on axis Y? Please list with sizes and units.

Avoid

  • Vague requests like "Help me with the machine."

  • Multiple topics in one message.

  • Missing context (no model, part, or error code).